Terms & Conditions

Returns:

We thank you for your trust in RBS, and eventual decision to purchase our products. We sincerely hope you are happy with your purchase. However, in the unlikely event that you are not completely satisfied with your purchase for any reason, you may return the boxes to Rigid Box Sivakasi main factory located 2/567-C Opp To Thevar Silai, Bharathi Nagar Reserve Line, Sivakasi, India 626124.

 

We can replace the boxes only if they are defective or damaged. If you need to exchange it for the same item, please send it to Rigid Box Sivakasi main factory at the address listed above, within 10 days of purchase date. All returned boxes must be in new and unused condition, with all original exterior packaging cartons and labels attached.

 

We will not be responsible for any transit damages, and you will be responsible for paying for your own shipping costs for returning the boxes.

 

The following items cannot be exchanged:

 

•             Custom designed boxes

•             Custom printed boxes

•             Used boxes

 

Complaints & Resolutions:

 

Complaints if any, are managed by our Resolution Center. All complaints must be reported to Rigid Box Sivakasi (P) Ltd. in writing within 5 business days from the date of receipt of the Boxes at your end.

 

Rigid Box Sivakasi (P) Ltd will investigate and respond to the complaint which may or may not result to a refund or credit depending on the findings of the investigation by the Quality Assurance department.

 

Refunds & Order Cancellations:

Generally orders cannot be cancelled once they are placed. Our ERP systems are connected with suppliers who immediately ship raw materials when orders are confirmed. In rare cases, we can offer a partial refund if the material ordered is a fast moving item.

 

As each job made is custom produced, refunds if any, will need to be authorised by the board. Based on the complexity of the boxes, refunds or return of advances can be requested only for manufacturing defects, within 7 days of receiving the Boxes. A maximum of 50% refund is possible if the order is cancelled within 7 days of confirmation and transfer of funds. No cancellations of orders are possible after 7 days. If an advance was transferred for the order, it can be held as credit for the next order and a revised quote can be given after 7 days.

 

It is the sole discretion of Rigid Box Sivakasi (P) Ltd for refunds and will only be considered only if you return the Boxes to us within 10 days from the date of receipt of boxes at your end.